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Welcome! We’re so happy you’re here. Our goal is to make every step of your visit — from booking to checkout — easy, relaxing, and personal. Here are a few of the most common questions guests ask us:

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How do I book an appointment?

You can book online anytime, or call or text us during business hours.

 

Please note: Color services cannot be booked online. Please call or text us at 847-516-9283 so we can ensure the proper timing and stylist match for your color goals.

 

Online Booking: All appointments booked online require a valid credit card on file and a deposit at the time of booking. Your deposit is applied toward your final service total.

 

Phone Bookings: A 50% deposit and valid credit card on file is required for complex services or appointments longer than two hours, such as advanced color, color corrections, chemical services, formal styling, and HeadSpa experiences. Deposits are applied toward your final service total.

 

How do appointment confirmations and reminders work?

• Once you book, you’ll receive appointment reminders by text and/or email.

• Please confirm your appointment when prompted so we know you’re planning to join us.

• Appointments that remain unconfirmed within 24 hours may be released to a guest on our waitlist.

• If you’re running late, please contact us as soon as possible. Arriving more than 15 minutes late may require adjusting or rescheduling your service so we can remain on time for our other guests.

 

What if I need to cancel or reschedule?

We understand that plans can change. We kindly ask for at least 24 hours’ notice when canceling, rescheduling, or making significant changes to your appointment.​ You may cancel or reschedule by phone, text, through our app, or online. Email cancellations are not accepted.

 

Late cancellations, same-day changes, and no-shows leave appointment time that is very difficult to refill and directly affect the income of the service provider who reserved that time for you.

 

Guests with repeated last-minute cancellations or no-shows may be limited to same-day appointment booking only or required to place a 50% deposit on future appointments.​

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Do you sell gift cards? 

Absolutely. Gift cards are available both online and in-store.

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What if I’m not completely happy with my service?

Your satisfaction means everything to us. If something feels off, please contact us within 48 hours and we’ll schedule an adjustment within seven days.

Adjustments are handled by your original stylist and apply to technical fixes, not style or color direction changes.
We guarantee results when you use our recommended Aveda products and follow our home-care advice.
 

​What is your retail purchase guarantee?

Results are guaranteed when guests:

1. Use recommended Aveda products

2. Follow home-care guidance

 

Retail & Product Policies

• Unused products may be exchanged within 7 days

• Complimentary consultations are encouraged if a product isn’t working

• Refunds are only issued for:

  • Documented adverse medical reactions

 

Final Sale Items (No Returns or Exchanges)

• Makeup

• Travel-size items

• Nail products

• Tools

• Discontinued, discounted, or final-sale items

• Excessively used products

 

Anything else I should know?

We’re a paper-reduced salon — our menus, forms, and receipts are digital and easy to access from your mobile device.

 

Thank you for choosing Modern Wave Salon and Spa; every visit supports our small business that has been serving our community for over 33 years. We can’t wait to take care of you.

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Welcome, we’re so glad you’re here and can’t wait to give you a relaxing, personalized experience. By booking or receiving a service at Modern Wave Salon & Spa, you agree to the following policies:

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