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Our policies

SALON & POLICIES POLICIES

Time-Based Pricing | Digital Menu

At Modern Wave Salon and Spa, we are committed to providing transparent and fair pricing for our services. Our pricing structure is based on several factors, including the time required to complete the service, the complexity of the service, and the price level of your chosen service provider. We believe in treating all clients equally and do not discriminate based on age, gender, or hair texture. Please note that prices are subject to change without notice.

 

Hair Color 

For new color clients, we require a complimentary consultation before scheduling an appointment. This consultation can be conducted in-person at our salon or virtually, allowing our stylist to fully understand your desires and goals, assess your hair texture and integrity, and discuss the available color options. We will then provide you with an estimate for your appointment. A 50% deposit is required in order to proceed with booking an appointment.

 

We strive to provide precise pricing and timing estimates for color changes and corrections. However, it's important to note that achieving the desired result may require multiple visits. To ensure the best outcome, we do not accept appointments for new color clients without a prior consultation.

Reservations | Book Online!

To secure an appointment at Modern Wave Salon and Spa, we require a major credit card to be kept on file along with an email and phone number. For all online bookings and complex appointments including color, chemical, formal styles and headspa services we also require a 50% deposit. The deposit will be applied towards the cost of your service. It's essential to be aware that cancellation and no-show fees apply. Please be assured that all credit card information is securely stored within our network.

 

We have implemented this policy to protect the income of our service providers. As a commission-based business, when a guest fails to give notice or doesn't show up for their appointment, the service provider goes unpaid. Additionally, this policy allows us to accommodate guests on our waiting list who are eager to fill that appointment slot.

We completely understand if you choose not to leave a credit card number and we’d still love for you to book an appointment! You are more than welcome to pay a deposit for 50% of your service in advance by booking your appointment over the phone or in person! Thank you so much for your cooperation and understanding!

 

Confirmations

After receiving your welcome notification and confirming your communication preference, we will send you a reminder confirming your appointment. However, it is important to note that you are ultimately responsible for remembering the appointment details to avoid any missed appointment fees. 

​Arrival for Your Appointment

To ensure a smooth and enjoyable experience, we kindly ask that you arrive 15 minutes prior to your scheduled appointment time. This extra time allows you to settle in, get comfortable, and complete any necessary paperwork before your service begins. We understand that unexpected circumstances may arise, causing you to be slightly late. While we will do our best to accommodate you, please be aware that in some cases, your appointment may need to be rescheduled or shortened.

 

Cancellations & No Shows

Last-minute cancellations and no-shows deprive our service providers of the opportunity to fill that reserved time slot with another guest. In consideration of our other guests and our service providers, we kindly request that you provide as much notice as possible for cancellations. 

 

You have the flexibility to cancel or reschedule your appointment up to 24 hours prior to the scheduled time without incurring any charges. However, if cancellation or rescheduling is done less than 24 hours in advance, you will be charged 50% of the booked service cost. If you book an appointment after the cancellation deadline, these policies still apply. Modern Wave does not issue refunds for deposits in the event of a no-show. Cancellations can be made via phone or text message 847-516-9283, or by logging into your online account. We do not accept cancellations via email.

 

A 50% deposit on a major credit card will be required to reserve your future appointments if you have canceled in less than 24 hours, or “no-showed” for any service more than twice. 

Children

At Modern Wave Salon and Spa, we are happy to welcome children who are receiving services. However, to ensure the safety of the children, their parents, and our salon staff, we kindly request that children are not allowed on the salon floor unless they are receiving a service. It is important to note that children must never be left unattended while at the salon.

For our spa guests between the ages of 12-18, we require a parent's consent. Parents must accompany children under 16 in the spa treatment room throughout the appointment. Please be aware that children under 12 are not permitted in the spa area or treatment rooms at any time.

Communication and Environmental Impact
In order to fully unwind and to provide an enjoyable experience for all of our salon guests, please silence cell phones while in the salon and spa. Our service menu and receipts are paperless and accessible on your mobile devices. To be as kind to the earth as possible, we try to eliminate all paper waste.

 

Gift Cards & Instant E-Gift | Purchase Here!

At Modern Wave Salon and Spa, we strive to provide you with the best experience and service possible. We offer a variety of options for gift cards, making them the perfect gift for any occasion. Our in-salon gift cards are beautifully packaged and available for purchase in any denomination. For a more convenient and contactless option, you can choose our Modern Wave Digital Gift Card, which can be instantly sent via email or printed. This is especially great for last-minute gifting and saves you from worrying about shipping.

 

Please note that our gift cards can be used for both services and products, and they must be presented at the time of redeeming. However, they cannot be used for gratuities or on the same day of purchase. In the unfortunate event of a lost or stolen gift card, please be aware that Modern Wave Salon and Spa is not responsible for any loss.

 

Payments

When it comes to payments, we accept various methods including cash, Modern Wave Gift Cards, Visa or MasterCard credit/debit cards, American Express, Discover cards, and Apple Pay. We also appreciate any tipping, which is left to the discretion of our clients. Please note that gratuity is not included in our service prices.

 

Service & Product Satisfaction

At Modern Wave, we deeply care about your satisfaction and want you to be happy with our services. However, due to our thorough consultation process, we do not offer refunds for services for any reason. If you have any concerns about a service, please communicate them within 48 hours from your appointment. We will make every effort to address and remedy the issue within 7 days. It's important to note that adjustments must be made by the same stylist who performed the original service and cannot include a change in the direction of your requested style or color.

 

You can exchange retail products purchased at Modern Wave within 7 days of the original purchase. However, please note that certain items such as makeup, makeup brushes, discontinued, discounted products, hair brushes, tools, and nail products are considered final sale and cannot be returned or exchanged. 

All prices are subject to change, and Modern Wave Salon and Spa reserves the right to refuse service at any time. When you schedule an appointment with us, you are agreeing to these policies, terms, and conditions.

 

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